Shipping and payment

 

Delivery methods

Collection in person FREE OF CHARGE
PPL courier service (CZ) CZK 91
PPL courier service (SK) CZK 155
Czech Post (CZ) CZK 102
Czech Post (SK) CZK 155
PPL courier service (DE) EUR 9
PPL courier service (within EU*) EUR 11

*Poland, Austria, Belgium, Denmark, France, Great Britain, Italy, Luxembourg, Hungary, Netherlands, Romania, Bulgaria, Finland, Croatia, Ireland, Portugal, Greece, Spain, Sweden, Estonia, Lithuania, Latvia, Slovenia

TONAK a.s. does not dispatch to countries outside the EU.

When ordering within EU countries, all items are always sent by PPL courier service and must be paid via online card payment or PayPal.

We can deliver your order in several ways:

1) Collection in person at TONAK brick and mortar shop

  • Depending on the opening hours of the given shop
  • We will send you confirmation email when the goods are ready to be picked up. The goods will be kept in the shop for one week. Before the end of the one week deadline, you will be contacted by a sales assistant by phone.
  • The list of our brick and mortar shops may be found here: TONAK shops

2) PPL courier service

  • Text message with indicative delivery time within two hours will be sent to your telephone number on the day of delivery. If the courier is not able to deliver at second attempt, the package is then kept at the appropriate depot for 7 days. For the third attempt please contact PPL courier service.
  • Packages are delivered between 08:00 hrs and 18:00 hrs.
  • Packages may be tracked at www.ppl.cz
  • If the goods are to be delivered to the SLOVAK REPUBLIC, the delivery time is extended by one business day.

3) Czech Post – delivery to hand

  • Czech Post guarantees delivering a standard parcel to hand at your chosen address on the next business day after receipt of order from TONAK.
  • If the postal service is not able to deliver the parcel, the notice of failed delivery will be placed in your letter box and the parcel will be kept at your nearest relevant post office for 7 calendar days before it is sent back to TONAK.
  • Czech Post may be asked to repeat the delivery on a specified day or to extend the storage period at the post office.
  • If the goods are to be delivered to the SLOVAK REPUBLIC, the delivery time is extended by one business day.

Payment options

Choose the method of payment that suits you best; ensuing invoice will be emailed or handed over in person.

1) Payment when collecting goods/cash on delivery – only within the Czech Republic

  • The easiest and fastest way to pay for the goods
  • If the goods are collected in person, payment may be made in cash or by a payment card
  • If the goods are delivered by PPL courier service, the fee of CZK 29 may be made in cash or by a payment card. If the goods are delivered by Czech Post, the fee of CZK 38 may only be made in cash. Please ensure that you have the required amount in cash to speed up the delivery process.
  • We do not send goods abroad for cash-on-delivery orders.

2) Online payment by a payment card (ČSOB payment gateway)

  • Easy and secure non-cash payment using MasterCard or VISA payment cards, free of charge.
  • Transaction is carried out promptly and money is credited to our bank account on the same day.
  • We use 3-D secure security protocol that reduces the risk of customer complaints about payment transactions.
  • All payment data is transferred using a secure method and TONAK a.s. as a trader does not have access to it nor saves it in any way.

3) Bank transfer

  • If you choose to pay by conventional bank transfer, we will automatically send you instructions for payment by email. Goods will be dispatched after your payment is credited to our bank account (as a rule, it takes 1 to 2 business days to credit the amount to our account).
  • When paying by bank transfer, the delivery date may be affected by the date of receipt of the payment to our account.
  • Goods are dispatched only after the payment has been credited to our bank account. You will not be contacted when the transaction is completed.

4) PayPal

  • When paying for orders to Slovakia and EU countries
  • Payment is free of charge

Collection in person FREE OF CHARGE
Cash on delivery (CP) CZK 38
PPL cash on delivery CZK 29
Payment online (PayPal) FREE OF CHARGE
Transfer to a bank account FREE OF CHARGE

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